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Fiber Rhythm Craft & Design
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  • Home
  • Shop
    • All Yarn
      • by Weight
      • by Thickness
      • Retroglo
      • Closeout
    • Crafts
      • Crochet
      • Embroidery
      • Knitting
      • Multi-Craft
      • Machine Knitting
      • Needle Felting
      • Spinning
      • Weaving
    • Kits
    • Tools & Notions
    • Supplies
    • Equipment
    • Merch
    • Books & DVDs
    • - Clearance -
  • Classes
    • Group Classes
    • Event & Class Calendar
    • Schedule a Private Lesson
  • Studio
  • Blogs/Info
    • Fiber Rhythm Shop Blog
    • How-To
    • News
  • About
    • About Us
    • Shipping & Return Policies
    • Contact
    • Portland Machine Knitting Group

Shipping & Return Policies

Online Return Policy

We send our product out in good condition and most often use USPS. If you find something wrong with your order, please call us at 503-236-7318 and we'll do our best to make it right.

Returns are possible within 60 days of purchase. We can not take back any yarns that have been unwound or wound into other balls. Items must be unused and in original packaging. Send the item, a copy of your receipt, and a note describing the reason for return to Fiber Rhythm LLC, 2505 SE 11th Ave, STE 124, Portland, OR 97202. We do not pay for return shipping.

No returns are accepted on craft equipment such as knitting machines, looms and spinning wheels. We are also unable to accept returns on sale items, needles, books, patterns and gift cards.

Your original credit card will be refunded the original amount, less any shipping fees. If you purchased in-store with cash, your refund will be given in the form of a gift card.

In-Store Return Policy

No cash refunds for Merchandise.  We will take items back for store credit if they are in unused condition. No refunds for items purchased over 120 days ago.
 
Local instructor classes and workshops may be cancelled for a full refund up to 1 week prior to class.
 
Workshops with guest instructors may be cancelled for a partial refund up to 1 week prior to class-- non-refundable portion is $25.
 
Email or call us with questions.

Shipping Policy

We currently only Ship to the United States and Canada using the USPS. We generally ship within 3 days of the order and will notify you if the item you have ordered needs any special lead time (as in back-ordered items).

We offer Free Shipping within the Unites States on orders over $75. Heavy equipment, such as Knitting Machines and Looms are excluded from Free Shipping

Heavy equipment, such as Knitting Machines and Looms are charged an actual cost freight fee separately after we can calculate the costs. You will be contacted with the final amount.

For sales under $75, we charge a Flat Rate Fee. This fee is subject to change and as of 10/30/18 is $5.99

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Our main entrance is on SE Division at SE 10th. ADA access is through the Ford Building main entrance on SE 11th.
2505 SE 11th, Suite 124
Portland, OR 97202
(503)-236-7318

Store Hours
Sunday           12pm - 6pm
Monday          11am - 6pm
Tuesday          11am - 6pm
Wednesday    11am - 8pm
Thursday         11am - 8pm
Friday               11am - 6pm
Saturday          10am - 6pm

Knitting Machine Studio Hours
By appointment during store hours.

Special Hours
We are closed on New Year's Day, Independence Day, Thanksgiving and Christmas. 

​We close at 4:30pm on Halloween, the day before Thanksgiving, Christmas Eve and New Year's Eve.

We open at 10am during the Rose City Yarn Crawl each year, which extends our regular hours.

We on occasion close early for last minute  events or emergencies. Early closings will be posted on our doors.

Shipping and Return Policy
Copyright 2019 Fiber Rhythm LLC