Shipping & Return Policies
Online Return Policy
We send our product out in good condition and most often use USPS. If you find something wrong with your order, please call us at 503-236-7318 and we'll do our best to make it right.
Returns are possible within 60 days of purchase. We can not take back any yarns that have been unwound or wound into other balls. Items must be unused and in original packaging. Send the item, a copy of your receipt, and a note describing the reason for return to Fiber Rhythm LLC, 2505 SE 11th Ave, STE 124, Portland, OR 97202. We do not pay for return shipping.
No returns are accepted on craft equipment such as knitting machines, looms and spinning wheels. We are also unable to accept returns on sale items, needles, books, patterns and gift cards.
Your original credit card will be refunded the original amount, less any shipping fees. If you purchased in-store with cash, your refund will be given in the form of a gift card.
Returns are possible within 60 days of purchase. We can not take back any yarns that have been unwound or wound into other balls. Items must be unused and in original packaging. Send the item, a copy of your receipt, and a note describing the reason for return to Fiber Rhythm LLC, 2505 SE 11th Ave, STE 124, Portland, OR 97202. We do not pay for return shipping.
No returns are accepted on craft equipment such as knitting machines, looms and spinning wheels. We are also unable to accept returns on sale items, needles, books, patterns and gift cards.
Your original credit card will be refunded the original amount, less any shipping fees. If you purchased in-store with cash, your refund will be given in the form of a gift card.
In-Store Return Policy
No cash refunds for Merchandise. We will take items back for store credit if they are in unused condition. No refunds for items purchased over 120 days ago.
Local instructor classes and workshops may be cancelled for a full refund up to 1 week prior to class.
Workshops with guest instructors may be cancelled for a partial refund up to 1 week prior to class-- non-refundable portion is $25.
Email or call us with questions.
Local instructor classes and workshops may be cancelled for a full refund up to 1 week prior to class.
Workshops with guest instructors may be cancelled for a partial refund up to 1 week prior to class-- non-refundable portion is $25.
Email or call us with questions.
Shipping Policy
We currently only Ship to the United States and Canada using the USPS. We generally ship within 3 days of the order and will notify you if the item you have ordered needs any special lead time (as in back-ordered items).
We offer Free Shipping within the Unites States on orders over $75. Heavy equipment, such as Knitting Machines and Looms are excluded from Free Shipping
Heavy equipment, such as Knitting Machines and Looms are charged an actual cost freight fee separately after we can calculate the costs. You will be contacted with the final amount.
For sales under $75, we charge a Flat Rate Fee. This fee is subject to change and as of 10/30/18 is $5.99
We offer Free Shipping within the Unites States on orders over $75. Heavy equipment, such as Knitting Machines and Looms are excluded from Free Shipping
Heavy equipment, such as Knitting Machines and Looms are charged an actual cost freight fee separately after we can calculate the costs. You will be contacted with the final amount.
For sales under $75, we charge a Flat Rate Fee. This fee is subject to change and as of 10/30/18 is $5.99